1. Shipping Information

  • Processing Time: Orders are processed within 3-5 business days after payment confirmation.
  • Delivery Time: Estimated delivery is 5-10 business days within Pakistan.
  • We currently ship only within Pakistan.

2. Shipping Charges

Shipping costs are calculated at checkout based on your location and order weight.

3. Order Tracking

A tracking number will be provided once your order is dispatched.

4. Return & Exchange Policy

We want you to be satisfied with your purchase.
Returns are accepted under the following conditions:

  • Eligibility: Items must be unused, in original packaging, and returned within 7 days of delivery.
  • Non-Returnable Items: Customized products unless they are damaged or defective.
  • Exchange: Available for defective or incorrect products.

5. Refund Process

  • Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
  • Refunds will be issued via the original payment method.

6. Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately with photos, and we will arrange a replacement or refund.

7. Contact for Returns

📧 support@1bitmart.com
📞 0316 4215502
🏠 Lahore, Pakistan